BY USING ANY WEBSITE, MOBILE APP, FORM, OR ONLINE SERVICE OF Kiener’s Heating & Air Conditioning, YOU AGREE TO ABIDE BY THESE TERMS OF USE BETWEEN YOU AND Kiener’s Heating & Air Conditioning, WHICH INCLUDE THE REFERENCED PRIVACY POLICY (“AGREEMENT”). IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, YOU ARE NOT AUTHORIZED TO USE ANY Kiener’s Heating & Air Conditioning WEBSITE, FORM, OR ONLINE SERVICE.
Kiener’s Heating & Air Conditioning provides heating, ventilation, and air conditioning services, including AC repair, heating repair, furnace repair, HVAC maintenance, indoor air quality services, system replacement, new equipment installation, second opinions, and related customer support services.
Kiener’s Heating & Air Conditioning reserves the right, at its discretion, to revise these Terms of Use and/or change, suspend, discontinue, or modify any part of its website or online services. Continued use after updates are posted means you accept the revised terms.
1. Certification of User
By using or attempting to use this website, you certify that you are a resident of the United States or otherwise authorized to conduct business in the United States, are at least 18 years of age, and have the legal capacity to enter into this Agreement.
2. Website Content and Online Requests
2.1 Website Content
Website content includes text, photos, graphics, videos, service descriptions, forms, estimates-related information, appointment information, and other materials provided by Kiener’s Heating & Air Conditioning. Content is provided for general informational purposes and should not be treated as a final diagnosis, quote, or guarantee of service availability.
2.2 Service Information
Information about AC repair, HVAC maintenance, heating repair, system replacement, indoor air quality, ductless mini splits, dehumidifiers, and related services is intended to help customers understand available services. Actual recommendations, pricing, scheduling, and service options may depend on system condition, equipment type, property access, service area, parts availability, and technician evaluation.
2.3 Third-Party Content
Kiener’s Heating & Air Conditioning may display or link to information, products, tools, manufacturers, or services offered by third parties. Kiener’s Heating & Air Conditioning does not guarantee the accuracy, availability, or quality of third-party content and does not control third-party websites.
2.4 Registration and Online Forms
Certain website features may require you to submit information, such as your name, phone number, email address, service address, preferred appointment time, or details about your HVAC system. You agree that any information you provide is accurate to the best of your knowledge. If you believe information submitted through the website is incorrect or compromised, please contact us through our contact page.
3. Limitations on Use and User Submissions
3.1 Copyright and Trademarks
All website content is owned by Kiener’s Heating & Air Conditioning or its licensors unless otherwise stated. You may not copy, reproduce, distribute, modify, or use website content for commercial purposes without prior written permission, except for personal, non-commercial use.
3.2 Copyright Infringement
Kiener’s Heating & Air Conditioning respects intellectual property rights. Claims of infringement may be submitted through our contact page.
3.3 Restricted Use
You agree to use the website lawfully and not submit, transmit, or upload content that is unlawful, abusive, misleading, harmful, infringing, obscene, or otherwise objectionable. You also agree not to interfere with website security, attempt unauthorized access, or use the website in a way that disrupts normal operation.
3.4 User Submissions
By submitting information, messages, reviews, photos, appointment requests, service details, or other content to Kiener’s Heating & Air Conditioning, you grant Kiener’s Heating & Air Conditioning permission to use that information as needed to respond to your request, provide service, communicate with you, improve operations, or display customer feedback when appropriate.
3.5 Public Reviews and Feedback
If you submit a public review, testimonial, or feedback, you are responsible for the content you provide. Kiener’s Heating & Air Conditioning may remove or refuse to display content that violates these Terms, includes false information, contains offensive material, or discloses private information.
3.6 Linking
You may not link to the website in a manner that suggests endorsement, partnership, sponsorship, or affiliation with Kiener’s Heating & Air Conditioning without prior written consent.
4. Appointments, Estimates, and Service Availability
Online requests, calls, texts, and form submissions do not guarantee a confirmed appointment until Kiener’s Heating & Air Conditioning has accepted and scheduled the request. Service availability may depend on location, technician availability, emergency demand, weather, parts availability, and the type of HVAC issue reported.
Free estimates for system replacement or new system installation and free second opinions for repairs exceeding $1,000 may be subject to confirmation, service area, and appointment availability. Any pricing, estimate, or recommendation is not final until reviewed and confirmed by Kiener’s Heating & Air Conditioning.
5. Access and Delays in Services
Kiener’s Heating & Air Conditioning is not liable for delays, interruptions, scheduling changes, website errors, communication delays, or service limitations caused by events beyond its control, including severe weather, supply shortages, power outages, internet issues, emergency demand, unsafe conditions, or third-party failures.
6. Monitoring
You acknowledge that Kiener’s Heating & Air Conditioning may monitor website activity, form submissions, communications, and related data for lawful business purposes, including customer service, security, analytics, scheduling, and service improvement.
7. Representations, Warranties, and Limitation of Liability
7.1 Disclaimer
The website and online services are provided “as is” without warranties of any kind. Kiener’s Heating & Air Conditioning does not guarantee that website content will always be complete, current, error-free, or available without interruption.
7.2 No Online Diagnosis Guarantee
Information submitted online or discussed by phone may help us understand your request, but it does not replace an in-person or technician evaluation when one is needed. HVAC issues can involve electrical components, refrigerant, airflow, controls, ductwork, drainage, equipment age, installation quality, and other conditions that may require direct inspection.
7.3 Assumption of Risk
You assume responsibility for your use of the website and for the accuracy of information you submit. You should not attempt unsafe HVAC repairs, electrical work, refrigerant handling, or equipment disassembly based solely on general website information.
7.4 Viruses and Technical Issues
While reasonable efforts are made to maintain website security, Kiener’s Heating & Air Conditioning does not guarantee that the website will be free from viruses, malware, or technical issues. You are responsible for protecting your own systems and devices.
7.5 Limitation of Liability
To the fullest extent permitted by law, Kiener’s Heating & Air Conditioning shall not be liable for incidental, indirect, consequential, special, or punitive damages arising from website use, online form submissions, third-party links, service delays, or reliance on website content. Any liability is limited to the greater of $100 or the amount paid by you for the specific service giving rise to the claim.
7.6 State Law Notice
Some states do not allow certain limitations of liability or exclusions of warranties. Your rights may vary by state.
8. Indemnification
You agree to indemnify and hold harmless Kiener’s Heating & Air Conditioning, its owners, employees, contractors, vendors, and affiliates from claims, damages, losses, liabilities, and expenses arising from your use of the website, your submitted information, your violation of these Terms, or your misuse of website content.
9. Privacy Policy
These Terms incorporate the Privacy Policy available on the website. By using the website or submitting information, you agree to the collection and use of information as described in the Privacy Policy.
10. Communications and Marketing
10.1 Email and Service Communications
By submitting your contact information, you may receive service-related communications, appointment follow-ups, estimate information, maintenance reminders, or responses to your request. You may opt out of marketing communications using the options provided or by contacting us through our contact page.
10.2 SMS/Text Messaging
If you provide a mobile number, you may receive text messages related to appointment scheduling, service reminders, estimates, repair follow-ups, or other service-related communication. Message and data rates may apply. Message frequency may vary. To opt out, reply “STOP” to any message.
10.3 Spam Policy
Kiener’s Heating & Air Conditioning does not authorize use of its website, forms, or services for spam, abusive communications, or unlawful marketing activity.
10.4 Reservation of Rights
Kiener’s Heating & Air Conditioning reserves the right to restrict, suspend, or terminate access for violations of these Terms or misuse of the website.
11. Miscellaneous
11.1 Governing Law
This Agreement is governed by the laws of the State of Florida, without regard to conflict of law principles. Venue for disputes shall be in the appropriate state or federal courts serving Florida, unless otherwise required by law.
11.2 Assignment
You may not assign your rights or obligations under these Terms without written consent from Kiener’s Heating & Air Conditioning.
11.3 Severability
If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.
11.4 Connectivity Charges
You are responsible for any internet, mobile, text messaging, or third-party connectivity charges incurred while using the website or communicating with Kiener’s Heating & Air Conditioning.
11.5 Termination
Kiener’s Heating & Air Conditioning may terminate or restrict website access at any time without affecting its legal rights.
11.6 Notice
Official correspondence should be sent to:
Kiener’s Heating & Air Conditioning
4590 Merrimac Ave
Jacksonville, FL 32210
11.7 California Consumer Notice
California users may contact the California Department of Consumer Affairs at 1625 North Market Blvd., Sacramento, CA 95834, or by phone at 800-952-5210.
11.8 Entire Agreement
These Terms constitute the entire agreement between you and Kiener’s Heating & Air Conditioning regarding website use and online services. Any rights not expressly granted are reserved.
