SMS/Text Messaging
By providing your mobile number, you consent to receive text messages from Kiener’s Heating & Air Conditioning for appointment updates, service reminders, estimate follow-ups, and other service-related communication. Message frequency may vary. Message and data rates may apply. To opt out, reply “STOP” to any message.
We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. Information may be shared with trusted service providers who help us operate our business, such as customer service, scheduling, or communication support. All other categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties for marketing or promotional purposes.
What information do we collect?
We collect information from you when you fill out a form, request service, schedule an appointment, request an estimate, contact us by phone, or submit information through our website.
We may collect information about your device and browser, including your IP address, operating system, browser type, and general website activity through tools such as Google Analytics. This information helps us improve the website experience and does not personally identify individual visitors. You can learn more about how Google collects and processes data here.
When requesting service or contacting us, you may be asked to enter your name, email address, phone number, service address, and details about your heating, cooling, indoor air quality, maintenance, or installation needs. You may visit the website without submitting personal information.
If Kiener’s Heating & Air Conditioning is acquired by or merged with another company, customer information may be transferred as part of that transaction. In that event, Kiener’s Heating & Air Conditioning will notify users before personal information becomes subject to a different privacy policy.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To schedule service appointments, estimates, repairs, maintenance visits, or follow-up communication
- To respond to questions, requests, or messages submitted through the website
- To provide information about AC repair, heating repair, HVAC maintenance, system replacement, indoor air quality, or related services
- To improve customer service and better respond to homeowner needs
- To send periodic emails or service-related updates when appropriate
Your information, whether public or private, will not be sold, exchanged, transferred, or given to another company for any reason without your consent, other than for the purpose of providing the service, estimate, communication, or support you requested.
How do we protect your information?
We implement reasonable security measures to help maintain the safety of your personal information when you enter, submit, or access your information through our website.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer personally identifiable information to outside parties. This does not include trusted third parties who help us operate the website, conduct business, schedule services, communicate with customers, or provide customer support, so long as those parties agree to keep this information confidential.
We may also release information when we believe release is appropriate to comply with the law, enforce website policies, protect our rights, protect the safety of others, or respond to a legal request. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, analytics, or other business uses.
Third Party Links
Occasionally, we may include links to third-party websites or resources. These third-party sites have separate and independent privacy policies. Kiener’s Heating & Air Conditioning has no responsibility or liability for the content, practices, or activities of linked third-party websites. We still aim to protect the integrity of our website and welcome feedback about any linked resources.
Third Party Services
Third-party providers used by Kiener’s Heating & Air Conditioning will only collect, use, and disclose information to the extent necessary to perform the services they provide to us.
Some third-party service providers, such as scheduling tools, communication platforms, analytics providers, advertising platforms, payment processors, or customer management systems, may have their own privacy policies. We recommend reviewing those policies to understand how your personal information may be handled by those providers.
Certain providers may be located in or have facilities located in a different jurisdiction than either you or Kiener’s Heating & Air Conditioning. If you proceed with a transaction or communication involving a third-party provider, your information may become subject to the laws of the jurisdiction where that provider or its facilities are located.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Remarketing
Kiener’s Heating & Air Conditioning may use third-party vendor remarketing tracking cookies, including but not limited to Google Ads tracking cookies. This means we may show ads to previous website visitors across the internet, including on the Google Display Network. We respect your privacy and do not collect personally identifiable information through Google’s or any other third-party remarketing system.
Third-party vendors, including Google and Facebook, may place cookies on web browsers in order to serve ads based on previous visits to our website. This allows us to continue marketing services to people who have shown interest in AC repair, HVAC maintenance, heating repair, system replacement, or related services.
We may also allow certain third-party companies to help us tailor advertising that may be of interest to users and to collect and use data about user activity on our website or related services. These companies may deliver ads that place cookies or use similar technologies to track user behavior.
This Website Uses Google Ads
This website may use Google Ads remarketing to advertise on third-party websites, including Google, to previous visitors. For example, we may advertise to previous visitors who did not complete a service request form, schedule an appointment, or contact us after visiting the website.
These advertisements may appear on Google search results pages, the Google Display Network, or other third-party websites. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Kiener’s Heating & Air Conditioning website. Any data collected will be used in accordance with our privacy policy and Google’s privacy policy.
Service, Appointment, and HVAC System Information
Kiener’s Heating & Air Conditioning provides HVAC repair, maintenance, installation, and related heating and cooling services. To help us respond to your request, you may submit information such as your name, phone number, email address, service address, preferred appointment time, type of service needed, equipment concerns, repair details, estimate requests, or maintenance needs.
This information is used to evaluate your request, schedule service, follow up with you, provide estimates, answer questions, and complete the service you requested. We do not sell this information to outside parties. Information may be shared only when necessary to provide service, operate the business, comply with the law, or support customer communication.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Changes to Our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this website.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using a webform or with the information below:
Kiener’s Heating & Air Conditioning
4590 Merrimac Ave
Jacksonville, FL 32210
